On 25th May Sunday, I emailed SMRT to clarify how train fare is calculated. In the email, I questioned why it is more expensive for journeys of fewer stops. After having waited for 3 working days without a reply, I decided to forward the same email to LTA. LTA replied me the very next day saying the ball should be on SMRT side and SMRT is to reply me. LTA can only forward my email to them. On the 4th day, I re-send same email to SMRT again hoping for a reply.
After a long 6 days of waiting, SMRT finally replied me and I quote them below:
"Thank you for your email.
Basically, train fare is calculated based on the distance travelled, not by number of stations.
We will revert to you again with more information."
I replied them almost immediately with the below:
"Your reply telling me train fare is calculated based on distance travelled has really left me even more puzzled. What I know is I need an additional 20 minutes of travelling time when travelling between Ang Mo Kio and Buona Vista as compared to Admiralty and Buona Vista. However, Admiralty to Buona Vista is more expensive than the former.
I shall await your detailed explanation on train fare calculation."
I wonder how much longer will I have to wait for a reply this time round. It seems SMRT replied my email only after LTA forwarded my email to them. Is it because LTA carries more weight than a mere commuter?
My email to them
http://hongjun.blogspot.com/2008/05/smrt-train-fair-structure-leaves-me.html
