Dear Sir/Mdm,
I am writing to lodge an official complaint against my broker, Matthew Chua.
Many times, I have attempted to reach my broker but then he never attempted to reply me. The only time he replied was after I mentioned I was terribly irritated by his poor service and had consideration doing something against his inaction. Amazingly, he replied almost importantly. After he replied, I demanded an explanation and apology from him but he failed to reply again, till now!
I hereby wish the below investigation to be carried out
- Check with the IT infrastructure team and verify if my emails were really lost.
- Or was it due to Matthew's unprofessional act?
- DEMAND a formal apology and explanation from Matthew.
- Have him changed.
- An answer from the management team on the action(s) to be taken for this matter.
Regards
Loh Hon Chun (MR)
Acc: XXXXXXX
Tel: +65 XXXX XXXX
The below is the conversation between Matthew and myself.
From: Loh Hon Chun (xxx@xxx.com)
To: matthewchua@ocbcsec.com
Date: Tuesday, 20 October 2009 1:59:04
Subject: Re: iOCBC Update Particulars
Hi Matthew,
I do have some questions for you and I hope to have an answer from you.
I am unable to accept that my first 2 emails to you were "lost", discarded, or ignored. I seek an explanation (realistic one) from you.
I thought this matter could have been resolved should you had humbly apologised when you miraculously received my third email and replied very promptly on 19 Oct 2009 2.09pm.
I need YOU to shed some light in how iOCBC mail server miraculously able to get my third email, seemingly and abviously harsher in contents, delivered to you. Perhaps your IT Technical support team can assist you and give me some pointers so I can perform better as a IT guy myself.
Looking at the email you sent earlier on 19 Oct 2009 2:09pm, in what way(s) do you think you could have done or paraphrased to make it more reader-friendly, better appreciated and service-oriented. Off my mind, I am able to come out with 2 possible better alternatives in handling my case. I do hope you can give me yours tomorrow, provided you receive my this email.
I shall end with a "thanks anyway". I awaits your reply.
Regards
Hon Chun
--------------------------------------------------------------------------------
From: "matthewchua@ocbcsec.com"
To: xxx@xxx.com
Sent: Monday, 19 October 2009 2:09:10
Subject: iOCBC Update Particulars
Hi Hon Chun,
I did not receive your previous 2 emails dated 8 Oct and 14 Oct.
Attached is the update of particulars form which you need to sign and post back to us at:
Attn: Matthew Chua
OCBC Securities Pte Ltd
18 Church Street
#01-00 OCBC Centre South
Singapore 049479
Regards,
Matthew Chua
Tel: 65362966/65362216
Fax: 64380847
----- Forwarded by Matthew Chua Ching Yong/Dealer/OSPLTR on 19/10/2009 14:01 -----
Loh Hon Chun
19/10/2009 12:39
To matthewchua@ocbcsec.com
cc
Subject Re: iOCBC Update Particulars
Dear Sir,
I called iOCBC hotline and learnt that you still exist. So, I am expecting you to revert to me once you see my email. Your ignorance irritates me.
I awaits your reply before I consider my next course of action.
Regards
Hon Chun
--------------------------------------------------------------------------------
From: Loh Hon Chun
To: matthewchua@ocbcsec.com
Sent: Wednesday, 14 October 2009 12:37:25
Subject: Fw: iOCBC Update Particulars
Dear Sir,
I am still waiting for a reply.
Regards
Hon Chun
----- Forwarded Message ----
From: Loh Hon Chun
To: matthewchua@ocbcsec.com
Sent: Thursday, 8 October 2009 9:45:01
Subject: iOCBC Update Particulars
Dear Sir,
I am writing to ask how do I update my particulars?
I need to have my home address updated.
Name: Loh Hon Chun
NRIC: SXXXXXXXX
Account: XXXXXXX
Regards
Loh Hon Chun (MR)
+65 XXXX XXXX
